Weekend Receptionist

Weekend Receptionist

We're looking for a Weekend Receptionist to provide a Reception / Front of House presence at the Dower House during the weekend.

Reporting to: General Manager
Responsible to: Mrs J A Lywood, Proprietor
Hours: 10.00am – 5.00pm Saturday and Sunday (Alternate weekends)
Holiday Entitlement: 5.6 wks per Annum pro rata

Principal Responsibilities:

Provide a Reception / Front of House presence at the Dower House during the weekend.

Detailed Responsibilities:

Day to Day Responsibilities

  • In the absence of Matron and General Manager deal with potential long and short stay enquiries, send out brochures and follow up with information as required.
  • Assist residents and their families with requests, queries, concerns or information required including:
    - Assisting residents with postage
    - Ordering newspapers & other reading material
    - Simple shopping requests
    - Lunch bookings
    - Taxi bookings
  • Meet and greet visitors and new residents, guide them to rooms if needed.
  • Keep main reception area clean and tidy.
  • Show prospective residents around The Dower House as required.
  • Liaise with Activities Coordinator to provide weekend activities for residents (e.g. film showing)
  • Sort and deliver post and packages to resident’s rooms.
  • Organise refreshments and beverages for visitors and/ or residents as required.
  • General correspondence, typing, ensuring telephone answered promptly.
  • General administrative tasks as required, including:
    - Answering the telephone
    - Updating room booklets
    - Filing
    - Shredding
    - Battery changes in call bells and door closers
  • Assisting other departments, e.g. Care, Housekeeping and Kitchen
  • Any other reasonable duties that may be required.

    This job description is intended as a basic guide to the scope of duties and responsibilities.

    It is subject to regular review and amendment as necessary, as business needs change

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    To apply for any of our current job vacancies please either ring us on 01962 882848 or send an email to info@thedowerhousewinchester.co.uk. CVs are welcome or we can send you a copy of our application form to complete – either by email or in the post.

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