Compliance & Contractual Administrator
Led by Matron, Sharon Henley, you will be cared for by a dedicated team of registered nurses, care assistants and visiting professionals including a physiotherapist. In collaboration, this team will develop and deliver your personalised care plan.
Our high ratio of nursing staff to residents and low staff turnover means that you get to know the people taking care of you and can be assured continuity of care to the highest standard.
When you first join us as a resident at The Dower House, you will meet with our Head Cook who will take time to understand your likes and dislikes together with any special dietary requirements you may have. Our menus are designed to make the most of fresh, seasonal ingredients, providing you with delicious, nutritionally balanced, dishes. The menu changes each week to ensure plenty of variety. When it’s time to celebrate your birthday, you’ll be invited to choose your favourite cake which will be baked and decorated by our highly trained cooks.
A member of the Dining Room team will visit you each day to discuss your menu choices.
Your room is cleaned by our domestic staff every morning. Each member of staff looks after no more than six rooms ensuring all rooms are always cleaned to a high standard throughout The Dower House.
Our in-house laundry is in operation seven days per week in order to provide a fast cleaning service. If required, we can carry out basic repairs to your clothing and provide a labelling service for your clothes when you first move in, at an additional charge.
The wonderful grounds are maintained by Ben and Terry. They are always happy to talk to you about their plans for the gardens and the current projects.
General maintenance is provided by Darren who is also available to move furniture, hang pictures or other little tasks that will make your room more homely.
In the event that you need them, both the General Manager and the Administration team are based in the office. They are on hand to help you, your friends and relatives with any queries that may arise.
The Accounts staff are based in a separate office within The Dower House and can assist with enquiries from Monday to Friday.
Join us for a tour of the house to experience the welcoming, homely atmosphere. Book a visit now, we’d be delighted to welcome you.
Simply give us a call on 01962 882848 to book your visit.